This website is operated by Taizhou Kaiqi Technology Co., Ltd.

Below are answers to the most common questions about our products and services.

Orders & Customization

• 1. What kind of products do you offer?

  We specialize in custom novelty cards, including:
  ●Party ID Cards
  ●Birthday ID Cards
  ●VIP Club Cards
  ●Event Pass Cards
  All products are designed for fun, personalization, and entertainment purposes.

• 2. Can I customize my card?

  Yes. All our products are fully customizable.
  You can typically personalize:
  ●Name and text
  ●Photo or avatar
  ●Design style
  ●Optional QR/scannable features

• 3. Can I cancel or change my order?

  Orders can only be modified or canceled before production begins.
  Once your order enters production, changes or cancellations are no longer possible due to the custom nature of the product.

• 4. What if I entered incorrect information?

  Please contact us as soon as possible.
  If production has not started, we will do our best to update your order.
  However, once production begins, we are unable to make changes.

Shipping & Delivery

• 5. How long does it take to receive my order?

  Processing time: 2–5 business days
  Shipping time varies by location:
  ●USA: 7–15 business days
  ●Europe: 7–12 business days
  ●Other regions: 10–20 business days

• 6. Do you ship worldwide?

  Yes, we offer worldwide shipping.

• 7. Will I receive a tracking number?

  Yes. Once your order is shipped, you will receive a tracking number via email.

• 8. Why is my order delayed?

  Delays may occur due to:
  ●Customs inspections
  ●High shipping demand
  ●Carrier-related issues
  These are beyond our control, but we will assist you if needed.

Payment

• 9. What payment methods do you accept?

  We accept major payment methods such as:
  ●Visa
  ●MasterCard
  ●Secure online payment gateways

• 10. Is my payment secure?

  Yes. All transactions are processed through secure and encrypted systems to protect your information.

Returns & Refunds

• 11. Can I return my order?

  Because all products are custom-made, we generally do not accept returns.

• 12. What if I receive a damaged or incorrect item?

  Please contact us within 7 days of delivery with photos.
  We will review your case and offer:
  ●Replacement
  ●Refund (if applicable)

Product Use & Policy

• 13. Are these cards official IDs?

  No.
  All products sold on this website are:
  ●For novelty use only
  ●For entertainment and personal purposes
  They are not valid for official identification or legal use.

• 14. What are scannable features?

  Some cards include QR codes or similar features that can:
  ●Link to a personal profile
  ●Direct to a website or event page
  ●Support branding or digital interaction

Support

• 15. How can I contact you?

  You can reach us via email:
  support@noveltystateid.com
  We typically respond within 24–48 business hours.

• 16. What should I include in my message?

  To help us assist you faster, please include:
  ●Your order number
  ●A clear description of your request
  ●Photos (if applicable)

Important Notice

All products available on this website are intended for:
●Personal use
●Entertainment purposes
●Novelty and collectible use only
They are not intended for official identification or legal purposes.

Still Need Help?

If you didn’t find your answer here, feel free to contact us.
Our support team is always happy to help.