Return & Refund Policy
This website is operated by Taizhou Kaiqi Technology Co., Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Taizhou Kaiqi Technology Co., Ltd.

We are committed to delivering high-quality custom products. Due to the personalized nature of our items, please review the following policy carefully before placing an order.

1. Custom-Made Products

All products sold on this website are customized based on customer-provided information and design selections.
As a result:

l Orders cannot be canceled once production has started

l Returns are not accepted for non-quality-related reasons

l Customers are responsible for ensuring all submitted details are accurate

2. Damaged, Defective, or Incorrect Items

If you receive a product that is:

l Damaged during shipping

l Defective

l Significantly different from your order

Please contact us within 7 days of delivery.

To process your request, please provide:

l Your order number

l Clear photos or videos showing the issue

After review, we may offer:

l A free replacement

l A partial refund

l A full refund (in rare cases)

3. Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

l Incorrect or incomplete information provided by the customer

l Minor color variations due to screen differences

l Delays caused by shipping carriers or customs

l Orders refused or not received due to incorrect address

4. Refund Processing Time

Once approved, refunds will be issued to the original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

5. Important Notice

All products sold on this website are intended for:

l Personal use

l Entertainment purposes

l Novelty and collectible use only

They are not intended for official identification or legal purposes.